商務(wù)禮儀培訓(xùn)教材(PPT 27頁)

Business EtiquetteFranceCuisine -highly refined Relationships -different rules social circleFrench Family Values -social adhesive romanticbut practical toward marriageFrance EtiquetteBusiness Etiquette Table MannersDining EtiquetteGift Giving EtiquetteMeeting EtiquetteMonsieur or Madame au revoir =goodbyebonjour=good morning bonsoir =good eveningFrance-Meeting EtiquetteHandshake -a common greeting formLightly kiss(between friends)-on left,right cheek First names-family and close friendsFrance-Gift Giving EtiquetteFlowers -Odd numbers(Except 13,unlucky)Gifts -Be Opened Wine -Highest qualityFrance-Dining Etiquette Arrive on time Dress well Large parties -send flowers in the morningFrance-Table mannersFork-left hand Knife-right handHands visible,but elbows not on the table Not finish-cross your fork over the knifeFinish everything on the plateSalad-not cut with a knife and forkLettuce-fold on to your forkBusiness EtiquetteRelationships&CommunicationMeetings EtiquetteBusiness Negotiation Business CardsDress EtiquetteFrance-Business EtiquetteFrance-Business EtiquetteRelationships&Communication Courtesy,Mutual trust and Respect A degree of Formality Learn a few key phrases an interest in a long-term relationship Extremely direct in business,ask probing questions An apology for not knowing FrenchFrance-Business EtiquetteBusiness Meetings Etiquette Appointments -made at least 2 weeks in advance in writing or by telephone handled by the secretary NOT during July or August(a common vacation period)Delay-Telephone immediately,Explanation Discuss issues,Dont make decisions Avoid exaggerated claims France-Business EtiquetteBusiness Negotiation -Hierarchical:the top make decisions DO Wait to be told where to sit Maintain direct eye contact Be patient -carefully analyze every detail of a proposal Good debating skills DONT Overly friendly Confrontational behaviour High-pressure tactics France-Meeting EtiquetteDress Etiquette Understated,Stylish Good quality accessories.Men -dark-colored,conservative business suits Women -business suits or elegant dresses in soft colours France-Business EtiquetteBusiness Cards Exchange cards after the initial introductions without formal ritual Translate the other side into French Include any advanced academic degrees A bit larger than many other countries JapanFace -a mark of personal dignity never openly criticize,insultHarmony -key value,guiding philosophy interdependence,polite,indirectNon-Verbal Communication -facial expression,tone of voice postureHierarchy -age and status,a distinct place,revere the old Japan EtiquetteBusiness Etiquette Table mannersDining EtiquetteGift Giving EtiquetteMeeting EtiquetteJapan-Meeting Etiquette very formal and ritualize show the correct amount of respect and deference Wait to be introduced Introduce yourself-impolite,even in a large gatheringJapan-Meeting Etiquette The traditional form of greeting-bow How far you bow relationship and the situation The deeper more respect A foreign visitor:bow the head slightlyJapan-Gift giving Etiquette Highly ritualistic and meaningful Not opened when received Give items in odd numbers,but not 9 Not expensive,e.g.good quality chocolates Be wrapped with pastel colours Do not give:Any white flowers(lilies,camellias)funerals Potted plants (except a bonsai tree)sickness Japan-Dining Etiquette Remove shoes before entering,put on the slippers Leave the shoes the correct way Arrive on time Large social gathering-be a little bit later than the invitation Dress as if you were going into the officeJapan-Table mannersA:the most seniorD:the most juniorB,C,D in descending rankFrance-Table manners The honoured or the eldest -sit in the centre,eat first Try a little bit of everything.Do not place chopsticks across Finish eating-leave a small amount of food Conversation at the table-generally subduedJapan-Business EtiquetteRelationships&Communication Business basis -personal relationships Build and maintain relationships -greetings/seasonal cards Understanding of foreign ways -mistakes are allowedJapan-Business EtiquetteBusiness Meetings Etiquette Appointments-several weeks in advance,best to telephone Punctuality Be prepared for a group meeting.Several meetings for a successful relationship.Never refuse a request,difficult or non-profitable Company literature A small gift to the most senior personJapan-Business EtiquetteBusiness Negotiation Non-confrontational-be vigilant Written contracts Using a Japanese lawyer-a gesture of goodwill Never lose temper or raise voice Contracts-not final agreements Dress Etiquette Conservative Men-dark colour,conservative business suits Women-conservativelyJapan-Business EtiquetteBusiness Cards Be exchanged constantly,with great ceremony Quality cards Be in pristine condition Translate one side into Japanese Includes your title Given and received with two handsJapan-Business Etiquette