國開大學(xué)電大本科《商務(wù)英語4》期末試題

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1、國家開放大學(xué)電大本科《商務(wù)英語4》期末試題及答案（試卷號：1391） 2022 交保用18 （共計(jì)1U分，罰小U2分） 1-5 H；根裾對話內(nèi)容虜符恰當(dāng)?shù)娜柬?xiàng)， I I'm really fed uj> with I.ArryI A< 11 tn wrry to heur that. It Rc邳y? Hey> whrn'n up? 2. Aunt ( indy ? h(ip online often? A. Nil, I dorri think m>. K Ths、a Rood idccit C. Yc. It1* very ronvrnirnu 3

2、. Arc I here nny diftxidvninnrtes to MhoppinK nnhnr^ But I think thL* problrrn will hr solved soon. A> h rnftkr?! Iifr rn^yf Be It tMkcn wmr hrn

3、i? morniitg. (:.Van. fherr i.% una juwl down I he rond. & PH br nwny on n biiAineM* trip. Would you mind signing for my exprcus drlivrry? A. 1 hnvc no time. IL Ycm. I do. (? rd be hftppy lOt 二、詞it與納梅(共計(jì)30分.每小度2分) 6-2。制：閱讀下面的句子?從AMC三個(gè)選項(xiàng)中選出一個(gè)能填入空白處的"選虱 6, Wc used to cash advances A. had &5W

4、C. have C. unlcnt individunl proprteiorHhipfc. A< of 9. When thr rr?t a( the room rmotionrtl. Rtay coal nnd umc logic ta ncxulintr a nd ciotr. A. gel H. get* C. aoi ]0. But Jrrry? hnvr you really thought thi* 一. up ihr company that your Mrent urandfnthcr built- H.of y You would mnenti

5、Mlly br wiving A. through C. nlxiut (riendft And cdlmgus Kretird “ch other with fhm dny wm “Bought Anything lodny?H A. That K Who C. What 12 I hc Irnnchiwur the (rnn(hi%n should obMervr lhe reguhtions to m?kr the buwincAM s wdl. A. or C< either 13- ' mdegrks. propneiary service murk? an

6、d rcgulxtionn need Am。be observed carr fully. B> be observed (L being observed 11- CuMomers won1: find store dtrks sitting around A? watching TV nr phiyinR cards ft to watch TV or play card^ (L watching fV ar to play cnrd? 15? rhe long term assetn are known os /X. fixed B. current C net

7、 In business> whatever you do, do not illegal benefit A.rhftse 11 choose yon pAy for thr in^TullAtioni A. if K when C? ehAllcnue bvrn ihciUK^ he' ? out of enllcgr and ?till a hit green ? he in ■ ^reat co-worker. A. flcnh B, frcjih C. flanh 18. It will rtboiH eight percent more thnn in

8、innlly projnicd* A.upend K pay C. cont 19. I'm tttll working on a few prol>!ern?? A. iron in H> to iron nt C. ironing out 20. Ahhoux^ hr tought to find <1 prnceful ? hr facing more pressure from htA butiineB? rivwh. A. wlutc H. Aoiyo (二 Mohjfion \3. Trndemnrks, propnetary service marks and

9、 regulations need carefully. A. to be obKprved B< be observed C. bring observed 14. ( ustomern won ff find store elerM sitting nround . A. watching TV or phying enrds H. to wntch TV or piny cards C. wntching TV or to piny card& 15. Tile long term assets arr known as ansctM. 1 A< fixed 氏 curr

10、ent C> Drt 】6? In business, whatever you do> do rK)t illegal benefit. chiisc B. choose C chitllcnge 17. Even though he's out of college and siill a bit green ? he 3 r great co worker. X Hesh H. frefth C. flash abom right pcrrmt n）orr than inihAlly projectr ?ipend （二 CORt 1

11、9. I'm Rtlll working on n Few problrrnut A. iron in H. to iron hi C. iruninx out ? he m（?cing more prrMurc from 20. Although he hnji Aoughf to find ■ pcHcrful hit husineMH nva|?t H. solve A. nohitr C. solution 三, 閱讀理解（共計(jì)4（）分.每小警4分） 21-25 H：閱讀下列短文?從A、8.C三個(gè)選項(xiàng)中選出一個(gè)正攜答案。 Cyber Monday r

12、ocked while mobile Miles roared- Tin dsy widely regarded as the Super Bowl of online unles created n record day Inr retailers# inrludinx Walmart t nnd marked a uhifi in shopping preference* x *mnrt phones nnd uiblcts drove nearly a third of traffic - and for Marne retailers? more than hall. Wflhna

13、rb com expects to register its biggest Cyber Mondny yet < coming off a record Black Friday weekend online^ Handing into the afternoon Mondayt thr website had already sold out oi PinyStntion 4 nnd Xbox One consoles, which worm11 even ebscounted. Significant snving> on TV<< and tablets also encouraged

14、 shopping。 fiays Joel Anderson? CEO of Walmnrt. com. RctAikrs from Target io Sears ore Um evolving Cyber Monday into something more akin to Cyber Week, as online dealn stretch well beyond Mundfty< As oi 6 p? nu ET? sales on Amazon were up IL 3% over last ye?r. while scales at eBay were up 32. 1 %

15、. according to Channel Advisorr which tracks rhird-party Hellers on eBay ?nd /Vnazon. Tht, onlim markctplAcrs are doing well in pnn because shoppers arc heading to tho&e sites io find popular products that are selling Out at regular retailefht nays Scot Wingn> CEO of Channel Advisor. Fl肛hm* site Ru

16、e La Ld started Cyber Monday doU <>n Sundny with a "Cyb廿ihcm" that drew more than 350.000 people to the siiu. The sale promoted as much as 80% off on more than 150 brands. On Monday> sale* of Col? Haan and Pandora Jewelry merchandise were strongest? CE（）Sieve Davis says- 2L Retailers used mobile de

17、vices and drove nearly b third of traffic? or even more than half tn online ?hoppinK< An wr know that 血en'l belong lu the mobile device. A. tabku Ik uttiurt phunr? V. pcrwnnl compulrt 22. PlnyStation 4 and Xbox One consoles were sold nut on the nfternoon Monday although they weren't even dinco

18、i;nte(L A. eBav. com Lt Walmaru com (：. Amazoru com 23. According to sales on Arnftion were up 44. 3% over last yrar< while sales at eBay were up 32. I %. A. Wolmort B. Rue La La (:Channel Advisor 24. Cyber Monday denk on Sunday with a wCybertho(r that drew more than people to the site- A

19、<350t000 B. 35,000 C 3.500.000 25. Wr can infer from the passage i?n "t an online retailer- A. Scars B. Channel Advisor C. Walmart 26 — 30 J#：閱波下面的句子，根據(jù)文拿內(nèi)容誑行判斷,正確富“丁”錯(cuò)誤寫 A cluillenge in working in customer service is to rrwure that you have focu^d your attention on the nght key areHSt measu

20、red by the righi Key Performance Indicator (KPI). One of the most important aspectsi of a customer service KPI is wha： is oftrn referred to as the “Fed Good Factor". Basically ihr goal is not only to help the customer hnve o good experience? but to offer an experience thnt exceeds expectations Sever

21、al key points are listed as follow^； Know what producu/servnce you arc offering from back to front. In other wordst be on information expert It is akay to say MI don't knowf\ but it should alw/iys be followed up by “but kt mt- find out" cr possibly Mbut this person will be ablr tn assist you**. Wha

22、tever the HituAtion may be. make nure thnt you donTt leave your cu>tumcr with an unanswered question^ Muni o( the uomnmnitwtion that you relay to others is done through body langurtgn. H you hnve negativr body languitgn when you cornrnunicaic with mhm. H show* that you Hon 11 eare. Two of the most

23、important aspects of positive body Unguagt are smiling and eye contact. Make

24、n employee going the extra mile to hv!p thenu Always look for ways to go above and beyond the expectations of your cWotner、In doing il help、them to know thia you care oiid ir will leave ibcm with the MFeel Good Faetorn rhnt you arc searching (nr. 26. The goal of customer service is to give customer

25、s an cxpcncnce that meetjs their rxpeciatiunn. 27. Leave your customer with an unanswered question m unacceprable* 2& Both positive body language and negative body language arc necessary in cuhtomer w?rvice> 29^ Eye contact * one of the moxt important aspects of positive body language 30. HGoing

26、 the exrro mile to hrlp them1* in the Iasi paragraph means "going a long way to help them”. 四、寫作(共計(jì)2。分) 3L根據(jù)要求，完成作文? According to the ^nmple letter nbove nnd based on the following infurmuTion* you irr required to wrilt1 an invitation letter ro your Lusin?s? punners and invne them to Chiniu (1)

27、Your name and position： Simon Zhang. President of Tianjin Trust lnlf I Tridc < o. ? Ltd (2) Your business partners： Mr. Jnmcs Laird and Mr. Luke Smith (3) Time of visif > between Jg 28 and Feb. 4 《4>PurpO2 of visit： potential financing <5>Expcn5es to be borne byt your business partners 試題答案及評分標(biāo)

28、準(zhǔn)： 一,交際用眉(tti+ !???.?小H2分］ I "h制網(wǎng)“估也“爪岬?。サ脑? 二,U0匯分.島小H 2 分） 6也WhRH； 1洶的I” .從A.ILC t■網(wǎng)中1S川?1血填入的叫5. 牝 <： 7. C &B 0.A 1O> A II. <, 15 13. A 14. A 15. A H. A I7U1 l&C 19. C 20< C 三.（WitiflM共計(jì)切分，?小1? I分） 21 23 ttiMlfeW t.flllMW義內(nèi)利從A?IR（ f\V?1小說出一個(gè)U的*”案， 2Lt： 22. B W 24. A 2￡ U 26 3。臨,IWit川女?機(jī)出*丈的?吃■凋斷?11湖叮” LHU婦廠I?? 用 H 27. T 跚，￥ 明.T ?0.卜 四、寫作（其20分） 3L根據(jù)要求7作文.（井案略）