福師《前廳客房服務與管理》在線作業(yè)一（Fu division front room service and management online homework）

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1、福師《前廳客房服務與管理》在線作業(yè)一（Fu division front room service and management online homework） Blessing division "front room guest service and management" online homework one or two Test paper 13 spring total score: 100 test time: - Radio examination A multiple-choice question Judgment question 1

2、4, radio questions autumn (a total of 15 questions, a total of 30 points) The international gold key Association, established in 1. (), is an international organization of "golden key". A. 1950 B. 1951 C. 1952 D. 1953 Full marks: 2 2., Bridal or family living guests housing skil

3、ls are (). A. is arranged on the lower floor, near the elevator or on the floor attendant's room B. should pay attention to room number, floor and room orientation C. spot check D. or more is wrong Full marks: 2 3. () is a demand centric pricing approach. A. understanding pricin

4、g B. stationary pricing method C. per thousand definite price method D. Herbert formula Full marks: 2 4. the supervisor checks the number of rooms every day A. 40~70 B. 50~70 C. 50~80 D. 60~80 Full marks: 2 (5.) the real state of room service should be equipped with

5、a set of amenities guests after check-out should remove additional beds, room to eliminate this room. A. LSG room B. NS room C. DL room D. EB room Full marks: 2 6. the room charge will be charged before 15:00 p.m.. A. 1/4 B. 1/3 C. 1/2 D. full room rate Full marks: 2

6、 7. () is called the honeymoon room". A. suite room B. king size room C. interior room D. apartment Full marks: 2 8. the general cleaning order of guest rooms is () A. VIP room to room with "please clean room" B. VIP room to room with "please clean room" C. hung with "p

7、lease clean the room". Room VIP room to guest room D. hung with "please clean the room". Room VIP room Full marks: 2 9. () is an important symbol of the quality of hotel products A. hotel cleaning B. guest reception service C. do department related management work well Talent tr

8、aining in D. Hotel Full marks: 2 10. () is the most basic room space A. sleep space B. toilet space C. living space D. writing and toilet space Full marks: 2 The 11. night bed service usually begins after () A. at 5:30 in the evening B. at 6 in the evening C. at 6:30

9、 in the evening D. at 7 in the evening Full marks: 2 12. the following responsibilities which are not part of the housekeeping service center are () A. employee attendance control B. is responsible for the reception and service of guests and visitors on this floor C. floor and room

10、 general room card management D. guest handling items left behind Full marks: 2 13. team guests should prepare room cards and make room cards before they arrive at the store. A. half an hour B. 1 hours C. 2 hours D. half day ahead of schedule Full marks: 2 14. () first int

11、roduces the services and facilities, equipment features, etc., and finally reported the house price. A. sandwich pricing B. fishtail offer C. fish head Quotes D. impact pricing Full marks: 2 15. if the guest leaves the hotel in advance, the receptionist only needs to notify () modi

12、fy the reservation record, and inform the guest room of the guest's departure information in advance, and prepare the guest's check-out. A. reservation B. reception desk C. Concierge D. cashier Full marks: 2 Blessing division "front room guest service and management" online homewor

13、k one or two Test paper 13 spring total score: 100 test time: - Radio examination A multiple-choice question Judgment question , (a total of 20 multiple-choice questions, a total of 40 points.) 1. the function of housekeeping department is () A. rooms are the basic facilities of

14、 the hotel service B. room service is one of the main products in hotel sales C. room service quality is the embodiment of hotel service quality The management of D. housekeeping department has a direct impact on the hotel's economic and social benefits Full marks: 2 2. the focus of m

15、anagement personnel sampling is () A. every VIP room B. spot checks OK housing, long housing C. checks guest rooms and plans for clean cleaning D. every Hollywood, Twin, Room Full marks: 2 3. room attendants should have the quality of () A. ideological quality B. professional

16、 quality C. physical fitness D. psychological quality Full marks: 2 4. fire overload is the cause of fire, and the specific reason is () A. improper installation of electrical equipment in room, short circuit fire B. The use of electrical appliances in rooms is too long to cause

17、 fire C. guests put too much paper material on the room or balcony and cause fire D. guests bring flammable and explosive materials into the guest room and cause fire Full marks: 2 The principle of establishing 5. guest history archives is () A A. file, a card B. guest history file

18、s are arranged in strict order C. accumulation of guest history files D. regular renewal Full marks: 2 6. housekeeping's position is () A. is the main part of hotel construction facilities B. is one of the most important parts of hotel management C. guest room products are one o

19、f the main products sold by the hotel D. is also an important component of hotel revenue Full marks: 2 7. customer types suitable for pre distribution are. A. long staying guests B. team guests C. VIP guests D. Hotel cooperative customer Full marks: 2 8. ways to deal with

20、complaints are () A. substitution handling B. change site processing C. change mode processing D. change time processing Full marks: 2 9. the selection principle of guest room equipment is () A. adaptation and supporting principles B. Convenience Principle C. energy saving

21、 principle D. security principles Full marks: 2 10. front desk pricing skills are available A. sandwich pricing B. fishtail offer C. fish head Quotes D. impact pricing Full marks: 2 11., depending on the type of bed to be laid, the twin beds can be divided into () A. Tw

22、in Room B. Hollywood Twin Room C. Double-Double Room D. Double-Single Room Full marks: 2 12. front desk sales skills are available. A. familiar with and understand the characteristics of the hotel's relevant circumstances B. familiar with and understand the characteristics of th

23、e hotel's relevant circumstances C. promote hotel products according to the type of guests D. attitude of front desk personnel Full marks: 2 13. guest complaint psychology has () A. asks the psychology that gives vent to B. seeks respect for the mind The psychology of C. seeking

24、 compensation D. asking for attention Full marks: 2 14. features of sanitation in public areas A. requires low quality of staff B. has high flow and has a great influence on hotel reputation The scope of C. is vast and the project is trivial and trivial D. work conditions are po

25、or, but professional, technical and strong Full marks: 2 15. () reflects the day of the room business A. number of rooms to be rented on that day B. number of passengers on the same day C. room occupancy rate on the same day D. actual average house price on that day Full marks:

26、2 The function of 16. night service is () A. is convenient for guests to have a rest B. clean up the guest room C. makes guests feel comfortable D. indicates the welcome and courtesy of guests Full marks: 2 17. front desk guest account management requirements are () A. checko

27、ut is convenient B. account clear C. transfers quickly D. accurate billing Full marks: 2 18., room pricing methods are () A. empirical pricing B. Herbert formula C. break even point pricing D. room area pricing Full marks: 2 19. the inadequacy of the housekeeping ser

28、vice center is (). A. offers less frequent face-to-face services, lack of intimacy, and poor service randomness B. security is also worse than the floor server model C. labor costs improved D. facilitates unified scheduling and control Full marks: 2 20. the housekeeping department'

29、s organizational principle is () A. subordination principle B. organizational downsizing principle C. coordination principle D. relevance principle Full marks: 2 Blessing division "front room guest service and management" online homework one or two Test paper 13 spring total sco

30、re: 100 test time: - Radio examination A multiple-choice question Judgment question Judgment questions (a total of 15 questions, a total of 30 points) 1. sales report by the Cashier night audit staff, at least two copies, a financial department for verification of revenue basis, anoth

31、er hand hotel general manager office for the general manager to grasp the business situation of the hotel. () A. error B. correct Full marks: 2 2. blankets, blankets from the head of the upper end of about 20 centimeters, pay attention to the blanket mark outward at the bottom of the bed

32、. () A. error B. correct Full marks: 2 3. housekeeping main positions are divided into three different levels of nature, namely management, execution layer, and operation layer. () A. error B. correct Full marks: 2 4. guests with less or no baggage should be placed as close t

33、o the floor counter as possible to prevent their escape. () A. error B. correct Full marks: 2 5. guests do in bed when the blanket from the bed 25 cm, and 25 cm long blankets sheets folded into the quilt. () A. error B. correct Full marks: 2 6. according to the supply form

34、 classification, room supplies are divided into one-time consumables and multiple consumption supplies. () A. error B. correct Full marks: 2 7. "golden key" is the general agency of the hotel's comprehensive service. () A. error B. correct Full marks: 2 8., the formulation of

35、 consumption quota is the basis of the management of daily necessities. () A. error B. correct Full marks: 2 9., when opening the door to guests, should protect the top of the guests, prevent guests from bumping the head, but not for the Buddhist or Islamic guests. () A. error B. c

36、orrect Full marks: 2 10. general guest history according to the guest's name at the beginning by lowercase alphabetical order, to accumulate, extracted easily, or at any time. () A. error B. correct Full marks: 2 11. fabric with high density and uniform distribution of warp and wef

37、t is more durable. () A. error B. correct Full marks: 2 12., the sandwich type quotation is suitable for lower secondary rooms, and it is attractive and attractive to guests. () A. error B. correct Full marks: 2 13., the wine bar is equipped with a variety of stars and grades

38、 associated with drinks, beverages, small food items. When placed, the short ones are placed in the front, the high ones at the back, and the trademarks facing outwards. () A. error B. correct Full marks: 2 14. direct guest service ensures guest supplies, ensures cleanliness and upkeep o

39、f hotel public areas, and ensures the washing and supply of hotel cotton fabrics. () A. error B. correct Full marks: 2 The 15. is to establish prices account, an important basis for the prediction of guest room income, but also between the guest and the hotel price contract. () A. error B. correct Full marks: 2