酒店服務(wù)英語(yǔ)PPT

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1、酒 店 服 務(wù) 英 語(yǔ),Thank you for everyone to have a class with me! I hope that well be friends together through the English class. I want to know much information of yours before we begin our lessons ! Example: English name、department、 position、hobbies 、wishes and so on,,,,,Hotel Organization Chart飯店機(jī)構(gòu)表

2、,General Managers Office 總經(jīng)理室 Executive Office 總經(jīng)理辦公室 Human Resource Department 人力資源部 Training Department 教育培訓(xùn)部 Sales Department 銷(xiāo)售部 Public Relations Office 公共關(guān)系部 Front Office 前廳部 Housekeeping Department 客房部,,Hotel Organization Chart飯店機(jī)構(gòu)表,Food 熏肉;臘肉 (145) beancurd 豆腐 (146) beef 牛

3、肉 (147) crab 蟹 (148) eel 鱔魚(yú) (149) egg-plant 茄子 (150) garlic 蒜;蒜頭,Food and Beverage,Words: (151) ginger 姜 (152) green pepper 青椒 (153) ham 火腿 (154) hot pepper 紅辣椒 (155) lobster 龍蝦 (156) onion 洋蔥 (157) pork 豬肉 (158) pork chop 豬排 (159) prawn

4、s 對(duì)蝦 (160) rib 排骨,Food and Beverage,Words: (161) sausage 香腸 (162) scallion 青蔥 (163) sea slug 海參 (164) shrimps 小蝦 (165) spinach 菠菜 (166) tomato 番茄 ；西紅柿 (167) turtle 水魚(yú)；甲魚(yú) 4. 水果及飲料 (Fruit & Drinks) (168) black coffee 純咖啡 (169) coconut juice 椰子汁

5、 (170) fruit juice 水果汁,Food and Beverage,Words: (171) golden orange 金橘 (172) ice cream 冰淇淋 (173) jasmine tea 茉莉花茶 (174) lemon 檸檬 (175) mango 芒果 (176) mineral water 礦泉水 (177) orange 橘子水 (178) seven-up 七喜 (179) sprite 雪碧 (180) sweet pome

6、lo 沙田柚,Food and Beverage,Words: (181) tomato juice 西紅柿汁 (182) white coffee 加奶的咖啡 5. 其他 ( Others ) (183) a lacarte 散點(diǎn) (184) air-conditioning 空調(diào) (185) appetizer 餐前開(kāi)胃小吃 (186) balcony 陽(yáng)臺(tái) (187) change 零錢(qián) (188) chocolate 巧克力 (189) American breakfast 美式早餐 (190) Co

7、ntinental breakfast 歐陸式早餐,Food and Beverage,Words: (191) corridor 過(guò)道 (192) cube sugar 方糖 (193) discount 折扣 (194) honey 蜂蜜 (195) invitation 邀請(qǐng) (196) key card 鑰匙卡 (197) kitchen 廚房 (198) lobby bar 大堂吧 (199) local flavor 地方風(fēng)味 (200) low season 淡季,Food and Be

8、verage,Words: (201) buffet breakfast 自助早餐 (202)business hour 營(yíng)業(yè)時(shí)間 (203) cocktail 雞尾酒 (204) dessert 甜點(diǎn) (205) midnight snack 夜宵 (206)main course 主食 (207)snack 快餐 (208)tray 托盤(pán) (209)plate 餐盤(pán) (210) bowl 碗,Food and Beverage,Words: (211)sugar

9、 糖 (212) pudding 布丁 (213)salad 色拉 (214) chopsticks 筷子 (215)knife 刀 (216) bottle opener 開(kāi)瓶器 (217) soup spoon 湯匙 (218) teapot 茶壺 (219) milk jug 奶缸 (220) sugar bowl 糖缸,Food and Beverage,Words: (221) coffee cup 咖啡杯 (222)table cloth 桌布 (223)sauce cruet

10、 醬油瓶 (224)vinegar cruet 醋瓶 (225) salt shaker 鹽瓶 (226) pepper shaker 胡椒瓶 (227) ice bucket 冰桶 (228)mustard 芥末 (229) toothpick 牙簽 (230) straw 吸管,Food and Beverage,Words: (231)fragrant 香 (232)crisp 脆 (233) sour 酸 (234) tasty 鮮 (235) teabag 袋泡茶 (236) g

11、reen tea 綠茶 (237) chrysanthemum tea 菊花茶 (238) instant coffee 速溶咖啡 (239) fruit juice 果汁 (240) bean milk 豆?jié){,Food and Beverage,phrasal: 1. famous Chinese liquors: Mao Tai、Xi Feng、Wu Liang Ye、Fen Jiu、ChangYue red wine、Great Wall white wine 中國(guó)知名酒類(lèi)：茅臺(tái)、西汾、五糧液、汾酒、張?jiān)兰t葡萄酒、長(zhǎng)城白葡萄酒。 2. Beijin

12、g roasted duck 北京烤鴨 3. dim sum 點(diǎn)心 4. an assorted cold dish 什錦拼盤(pán) 5. red dates with sweet lotus seeds 紅棗蓮心,Food and Beverage,phrasal: 6. shredded jelly fish 海蟄皮 7. cucumber with mashed garlic 蒜茸黃瓜 8. deep-fried shrimps 油爆蝦 9. birthday cake 生日蛋糕 10. light the candle

13、 點(diǎn)蠟燭 11. noodle soup 湯面 12. sign the bill 簽單 13. pay with the credit card 信用卡結(jié)帳 14. steamed dumpling 蒸饅頭,,Food and Beverage,phrasal:,Food and Beverage,phrasal:,Food and Beverage,phrasal:,Food and Beverage,phrasal:,,Food and Beverage,sentence: 1.Are you staying at our hot

14、el? 您住在我們酒店嗎? 2. Since you are staying at our hotel, you may sign on the bill. 既然您是住店客人,您可以簽單消費(fèi)。 3. The hotel will charge you when you leave. May I see your room card, please? 當(dāng)您離店的時(shí)候，酒店會(huì)向您收取。您能出示一下您的房卡嗎？ 4. Id like to reserve a table for dinner. 我想訂一張桌子吃晚飯。 5. May I have your surname? 請(qǐng)問(wèn)您貴姓？ 6

15、. How many people are there in your group? 請(qǐng)問(wèn)您們一共有幾位？,,Food and Beverage,sentence: 7. When do you like your table available? 您想在什么時(shí)候就餐？ 8. What kind of table would you like to have, in the hall or in the room? 您想坐哪張桌子？大廳里的還是包間里的？ 9. Is there anything special youd like to order? 您有什么特殊的吩咐嗎？ 10. P

16、lease wait a minute, let me check it. 請(qǐng)稍等，讓我來(lái)查一下。 11. Im very sorry, but Ill have to cancel the reservation. 非常抱歉，但我不得不取消預(yù)訂。 12. Hello, Id like to book a room for a party tonight. 您好，今晚我想訂個(gè)包間舉行聚會(huì)。,,Food and Beverage,sentence: 13. Excuse me, miss, please recommend some dishes to us. 勞駕，小姐。請(qǐng)給我們推

17、薦幾道菜。 14. We serve Guangdong cuisine and Sichuan cuisine. 我們這里有粵菜和川菜。 15. Which do you prefer? 您想要哪一種？ 16. We dont know much about Chinese food. 我們不太了解中國(guó)菜。 17. Is there anything special today? 今天有特價(jià)菜嗎？ 18.It is the most famous special dish of Shanghai. 它是上海最著名的特色菜。,,Food and Beverage,sente

18、nce: 19.Waiter, what would you recommend for dessert? 服務(wù)員，你推薦什么甜食？ 20. Chinese people like sweet dumplings very much. 中國(guó)人很喜歡吃元宵。 21. We have many appetizers in our restaurant. 我們餐廳有很多種開(kāi)胃菜。 22. Would you like some soup? 您想喝些湯嗎？ 23. Id like French steak. 我要一分法式牛排。 24. Ill have a fruit salad.

19、 我想要水果沙拉。,,Food and Beverage,sentence: 25. How about some ice cream? 冰淇淋怎么樣？ 26.We have chocolate, strawberry and vanilla ice cream. 我們有巧克力、草莓和香草冰淇淋。 27. Please give me another cup of tea. 請(qǐng)?jiān)俳o我一杯茶。 28.It is fish soup. 這是一道魚(yú)湯。 29. Mao Tai is one of the most famous liquors in China. Its good i

20、ndeed. It never goes to the head. 茅臺(tái)酒是中國(guó)最著名的烈酒之一，它的確很好，而且它決不沖腦。 30. We open at 6:00, sir, and we take the last orders at 21:00. 先生，我們?cè)缟?：00開(kāi)始營(yíng)業(yè)，晚上21：00結(jié)束。,,Food and Beverage,sentence: 31.Is there any chance of a table by the window? 有沒(méi)有靠窗的位子？ 32. We have already received many bookings and thoug

21、h I cannot guarantee anything, please be assure that well try our best, Mr Bellow. I hope youll understand. 我們已接到許多預(yù)訂，因而我無(wú)法向您保證。但是請(qǐng)放心，我們將千方百計(jì)為您盡力。希望鑒諒。 33. Do you have a table for four? 你們有沒(méi)有一張四人座的桌子？ 34. Have you made a reservation, sir? 先生，請(qǐng)問(wèn)您有預(yù)訂過(guò)嗎？ 35.Im sorry to say that we dont have a vacant

22、 table at the moment. 我很抱歉此刻已沒(méi)有空位了。,,Food and Beverage,sentence: 36.Ill draw the curtains for you. 我?guī)湍汛昂熇稀?37. Could you turn down the air-conditioning a bit? 你能把空調(diào)關(guān)小一點(diǎn)嗎？ 38.Your dishes will take about 15 minute to prepare.While waiting, would you have something to drink. 您的菜15分鐘之后會(huì)準(zhǔn)備好，

23、等候期間您是否要喝些什么飲料？ 39.Ill have whisky. 我想喝些威士忌。 40.We have a bottle of wine that has been preserved for 20 years. 我們有一瓶二十年的陳年老酒。,,Food and Beverage,sentence: 41. Im sorry I spilled beer on the tablecloth. 對(duì)不起，我把啤酒灑到桌布上了。 42. Im really sorry, but I seem to have misserved a dish. 真對(duì)不起,我好像上錯(cuò)了一道菜。

24、 43.Let me have a look. 讓我看一下。 44. Heres the match. 這是火柴。 45. Would you mind opening the window? 您能開(kāi)一下窗嗎? 46. The minimum charge for a 200-people dinner party is 1,000 yuan, excluding drinks. 二百人的宴會(huì)最低價(jià)是人民幣一萬(wàn)元,不包括飲料。,,Food and Beverage,sentence: 47.How do you like the fish cooked this way? 您覺(jué)

25、得魚(yú)這樣燒怎么樣？ 48. Ill go back to the cashier to have the account changed. Im sorry to have kept you waiting. Would you mind checking it again? 我會(huì)到收銀處去換張帳單, 非常抱歉讓您久等了,請(qǐng)?jiān)俨榭匆幌隆?49. How much? 多少錢(qián)? 50. Your bill totals 100yuan RMB. 您的帳單總共為100元人民幣。 51.Sitdown,please.Hereisthemenu.MayItake Your order, sir?

26、 請(qǐng)坐，給您菜單。先生，您要點(diǎn)菜嗎？,,Food and Beverage Service,sentence: 52.Wouldyouliketohavecoffeeortea? 您要喝咖啡還是茶？ 53.Wouldyouliketohavesomewinewithyourdinner? 您用餐時(shí)需要喝點(diǎn)酒嗎？ 54.Servicehoursare:7:00-9:00a.m.forbreakfast 餐廳供應(yīng)時(shí)間是：早上7點(diǎn)到9點(diǎn) 55.Hereisthebill.Pleasesignit. 這是您的帳單，請(qǐng)簽字。 56.Whattimewouldyoulikeyourtable? 您什么時(shí)

27、候來(lái)用餐。 57.Wouldyouliketositbythewindow? 請(qǐng)問(wèn)您是否喜歡坐在*窗的位子？ 58.MayIsuggestthatyouwaitinthebar? 我建議您去酒吧等候，好嗎？,Food and Beverage,sentence: 59. HereisyourBeggarsChicken. 您的叫化子雞來(lái)了。 60.Thatsallforyourdishes.Ifyouwantanythingelse,justcallme.Pleaseenjoyyourself. 您的菜上齊了。如果您還要什么，請(qǐng)叫我。祝您就餐愉快。 61.Idoapologizeforgivi

28、ngyou thewrongsoup. 我上錯(cuò)湯了，真抱歉。 62.Howdoyoulikethefishcookedthisway? 您覺(jué)得魚(yú)這樣燒怎么樣？ 63.Thebuffetisoverthere,pleasehelpyourself. 自助餐在那邊，請(qǐng)隨意了取用。 64.Howwouldyoulikeyoureggs? 您喜歡雞蛋怎樣燒？,Food and Beverage,sentence: 65.OurbuffetservesrichChineseandWesternfoodandalsovariouskindsofsalads,cakesandfruit. 自助餐廳食品豐

29、富，有中式食品、西式食品，還有各式色拉、糕點(diǎn)和水果。 66.Roomservice.CanIhelpyou?送餐服務(wù)。 有什么事要我們辦嗎？ 67.Imterriblysorry,sir.Thereisamistakeonthebill. 太對(duì)不起了，先生。帳單上出了一點(diǎn)錯(cuò)。 68.Pleasefeelfreetocontactusifyouhaveanyquestionsorrequest. 如果有什么問(wèn)題或要求，請(qǐng)即與我們聯(lián)系，不必客氣。 69.Thereareseveralwaysofpayingforthedrinks. 飲料費(fèi)的收付方法有幾種。 70.Theexchangera

30、tetodayisforRMB. 今天的兌換率是兌換人民幣。 71.Illneedyoursignatureandroomnumber. 我需要您的簽名和您的房號(hào)。,Food and Beverage,,,,,,,,,,Dialogue 1. Reservation on the phone,Food and Beverage,Good morning, this is Thailand restaurant/J.h.Cafe. How may I help you? Yes, can you make a reservation for a dinner today? Of course,

31、for what time and how many? About 7:00 and for 10 persons. All right, may I have your name? Green. How to spell? G-r-e-e-n. Mr.Green, you reserve a table for ten at 7:00 today. Is that all right? Yes. Ill arrange it for you. Thank you for calling us. Bye. Bye, have a nice day.,Food and Beverage,Do y

32、ou have any question? If you have，lets discuss it together. Please talk with your partner according to this dialogue.,Food and Beverage,Review 1 : chinese spoon 瓷湯匙 soup spoon 不銹鋼湯匙 dessert spoon 甜品匙（點(diǎn)心用匙） boneless 去骨 mustard 芥末 breath 呼吸 西餐品紅酒時(shí)提前15分鐘打開(kāi)，紅酒與空氣有融合的過(guò)程，這樣會(huì)使口感更好 lost and found 失物招領(lǐng)If a

33、guest lost something, we always put it at “l(fā)ost and found” in housekeeping or concierge.,Food and Beverage,New Words (table ware）:,chopsticks 筷子 fork 叉 knife 刀 cup 杯子 glass 玻璃杯 napkin 口布 napkin paper 餐巾紙 lighter 打火機(jī) toothpick 牙簽 How to remember these words what seemed to be so difficult?

34、,Housekeeping,Words: (1) product 產(chǎn)品,產(chǎn)量 (2) cleanliness 清潔 (3) laundry 洗衣 (4) valet 洗燙工 (5) comfortable舒適的 (6) pleasing 使人愉快的 (7) chamber 臥室 (8) maid 侍女,少女 (9) houseman 雜務(wù)工 (10)supervisor 主管,Housekeeping,Words: (11) heart-felt 感人肺腑的 (12) consult 請(qǐng)教,商量 (13) inform 通知

35、 (14) trolley 手推車(chē) (15) custom 風(fēng)俗,習(xí)俗 (16) towel 毛巾 (17) toilet 衛(wèi)生間 (18) overnight 通宵 (19) refreshments 點(diǎn)心,茶點(diǎn) (20) sandwich 三明治,Housekeeping,Words: (21) beer 啤酒 (22) flower 花 (23) fruit 水果 (24) notify 通知 (25) iron 熨燙 (26) dry-clean 干洗 (27) mend 修補(bǔ),織補(bǔ) (28) dama

36、ge 損壞 (29) indemnity 賠償 (30) colorfast 不褪色的,Housekeeping,Words: (31) stitch 縫補(bǔ) (32) honesty 誠(chéng)實(shí) (33) coin 硬幣 (34) shirt 襯衫 (35) skirt 裙子 (36) camera 照相機(jī) (37) locker 衣帽柜 (38) typewriter打字機(jī) (39) mattress 床墊 (40) emergency 緊急情況,Housekeeping,Words: (41) slip 滑

37、(42) bleed 流血 (43) unfortunate 不幸的 (44) pinch 捏,擰 (45) injury 傷害 (46) fracture 骨折,斷裂 (47) concussion 震蕩,沖動(dòng) (48) tip 小費(fèi) (49) recover 恢復(fù) (50) dawn 黎明,Housekeeping,Words: (51) neighbour 鄰居 (52) chopsticks 筷子 (53) package 包裹 (54) bedcover 床罩 (55) beds

38、pread 床單 (56) carpet 毛毯,地毯 (57) pillow 枕頭 (58) pillowcase 枕套 (59) bathroom 浴室 (60) wardrobe 衣柜,Housekeeping,Words: (61) laundry bag 洗衣袋 (62) socket 插座 (63) voltage 電壓 (64) tap 籠頭 (65) thermos 熱水瓶 (66) carafe 玻璃水瓶 (67) switch 開(kāi)關(guān),電閘 (68) window 窗 (69) curtain

39、 窗簾 (70) restaurant 餐廳,Housekeeping,Words: (71) mini-bar 迷你小酒吧 (72) black coffee 清咖啡 (73) air-conditioner 空調(diào) (74) pen 鋼筆 (75) pencil 鉛筆 (76) pill 藥 (77) refrigerator 冰箱 (78)shakedown 臨時(shí)床 (79)bathroom scale 浴室磅秤 (80)hair drier 電吹風(fēng),Housekeeping,Words: (81)

40、drawer 抽屜 (82)hanger 衣架 (83)basin 洗手盆 (84)curtain 窗簾 (85)closet 壁櫥 (86)carpet 地毯 (87)door bell 門(mén)鈴 (88) door eye 貓眼 (89)fire extinguisher 滅火器 (90)key ring 鑰匙圈,Housekeeping,Words: (91) lock 鎖 (92) laundry bag 洗衣袋 (93)comb 梳子 (94) rubbish bag 廢物袋 (95) shower c

41、urtain 浴簾 (96) tea table 茶幾 (97) towel 毛巾 (98) vase 花瓶 (99) wardrobe 衣柜 (100)flush toilet 抽水,Housekeeping,Words: (101) window sill 窗臺(tái) (102)button 紐扣 (103) bath salt 浴鹽 (104)bathrobe 浴袍 (105) shower cap 浴帽 (106) bathtub 浴缸 (107) blanket 毯子 (108) gown 睡袍 (109)

42、 needle 針 (110) thread 線,Housekeeping,Words: 1.iron熨斗 2.slipper拖鞋 3.toothpaste牙膏 4.toothbrush牙刷 5.envelop信封 6. telephone directory電話指南,Housekeeping,phrasal: (1) floor attendant 樓面服務(wù)員 (2) room facilities 房間設(shè)施 (3) light switch 燈(開(kāi)關(guān)) (4) temperature adjuster 溫度調(diào)節(jié)裝置 (5) extens

43、ion number 分機(jī)號(hào)碼 (6) inform sb of sth 通知某人某事 (7) room service 送餐服務(wù) (8) make up the room 打掃房間 (9) turn-down service 做晚床服務(wù) (10) toilet needs 衛(wèi)生用品,Housekeeping,phrasal: (11) tidy up 整理,打掃 (12) special service 特殊服務(wù) (13) mark down 記下,降價(jià) (14) by my watch 根據(jù)

44、我的手表 (15) door knob menu 門(mén)把上的菜單 (16) laundry service 洗衣服務(wù) (17) come off 掉落,松脫 (18) hand out 遞交 (19) knock at the door 敲門(mén) (20) wide experience 經(jīng)驗(yàn)豐富,Housekeeping,phrasal: (21) express service 快洗服務(wù) (22) silk dress 絲綢衣服 (23) make way for sb 為某人讓路 (24) look after

45、照料 (25) rush into 沖進(jìn) (26) in tears 熱淚盈眶 (27) time difference 時(shí)差 (28) the Pacific 太平洋 (29) the standard time 標(biāo)準(zhǔn)時(shí)間 (30) be used to 習(xí)慣于,Housekeeping,phrasal: (31) be fond of 喜愛(ài) (32) had better do sth 最好做某事 (33) wake-up call service 叫醒服務(wù) (34) morning exercises

46、 鍛煉 (35) turn on/off the light 開(kāi)/關(guān)燈 (36) front office 前廳辦公室 (37) housekeeping department 客房部 (38) chess and cards 棋牌室,Housekeeping,sentence: 1. Is there anything I can do for you? 有什么我可以幫您的嗎? 2. May I have your key, please? Let me open the door for you. 請(qǐng)給我您的鑰匙,讓我為您開(kāi)門(mén)。 3. Yo

47、ur suitcases will be here shortly. The bellman is handling them. 您的行李會(huì)很快送到, 行李員在處理。 4. How do you like this room? 您喜歡這間房間嗎? 5. It looks comfortable and cozy. 它看上去既舒適又暖和。 6.The room is facing south/north/west/east and commands a good view. 這房間朝南/北/西/東, 并且俯瞰美景。,Housekeeping,sentence: 7. Heres

48、our hotels Service Information Booklet. It gives you an idea about our services and facilities. 這是我們酒店服務(wù)信息的小冊(cè)子, 它會(huì)給您一系列服務(wù)和設(shè)施的建議。 8. The panel on the night stand controls the different devices in the room. 9. Theres a laundry bag in the wardrobe. 衣柜里有個(gè)洗衣袋。 10. The hot water supply is round the cl

49、ock. 熱水24小時(shí)(隨時(shí))供應(yīng)。 11. Therere two sockets in the bathroom, for 110V and 220V respectively. 浴室里有兩個(gè)分別為110伏和220伏的插座。 12. The voltage here is much higher than that in the states. 這里的電壓比美國(guó)的要高一些。,Housekeeping,sentence: 13. Is there anything I can do before I leave the room? 在我離開(kāi)房間前還有什么需要我為您做的嗎? 1

50、4. Please dont drink the tap water. 請(qǐng)不要喝水籠頭里的水。 15.There is boiled drinking in the thermos bottle and cold drinking water in the carafe. 熱水瓶里有熱水, 玻璃瓶里有涼水。 16.All our rooms are equipped with IDD system and DDD system. 我們所有的房間都配備國(guó)際和國(guó)內(nèi)長(zhǎng)途。 17. Theres a telephone directory in the bureau. 梳妝臺(tái)里有一本電

51、話目錄。 18. Its almost 11 oclock, and our room hasnt been made up yet. 現(xiàn)在已將近十一點(diǎn)了, 但我們的房間還未打掃。,Housekeeping,sentence: 19. May I come through, please? 請(qǐng)問(wèn)我可以過(guò)去嗎？ 20. I was just coming along to your room. Ill be there as soon as I finish this one. 我剛從您房間那邊過(guò)來(lái)，我一打掃完這間就過(guò)去。 21. May I clean your room now?

52、 現(xiàn)在我可以為您打掃房間嗎? 22. Im not feeling very well now, Ive caught a cold. 我現(xiàn)在感覺(jué)不是很好, 我得感冒了。 23. Im sorry to hear that. Shall I get you a doctor ,sir? 我很抱歉聽(tīng)到此事, 先生, 要我?guī)湍形会t(yī)生嗎? 24. Not necessary. Ive got some medicine in the mini-bar. 沒(méi)有必要, 我已經(jīng)從迷你小酒吧里取了些藥吃。,Housekeeping,sentence: 25. As the Chinese sayin

53、g goes, “A hot water bath can throw off the flu”. And you might try to drink as much boiled water as possible. 中國(guó)人常說(shuō):“洗個(gè)熱水澡能驅(qū)除感冒”。您盡可能多喝點(diǎn)熱水。 26. Would you switch on the mini-jar to make me some boiled water? 你能幫我在加熱器上燒點(diǎn)熱水嗎? 27. May I replace the bathroom towels and other toilet needs? 我為您更換一下

54、浴室的毛巾和衛(wèi)生用品,好嗎? 28. Let me press the“Do Not Disturb”button for you. 讓我?guī)湍聪隆罢?qǐng)勿打擾”按鈕。 29. When you want me to make up your room ,please turn off the “DND” sign or dial 8 to the floor service desk. 如果您要我?guī)湍驋叻块g的話，請(qǐng)按下“DND”或撥“8”至樓層服務(wù)臺(tái)。,Housekeeping,sentence: 30. Ill be back to your service right away.

55、 我馬上過(guò)來(lái)為您服務(wù)。 31. May I do the turn-down service for you now? 現(xiàn)在我可以為您做夜床服務(wù)嗎？ 32. Ill bring in some fresh towels together with drinking water. 我會(huì)帶些新毛巾和喝的水過(guò)來(lái)。 33. Would you like me to draw the curtains for you? 我?guī)湍洗昂?，好嗎?34.May I turn on/off the lights for you? 我?guī)湍_(kāi)/關(guān)燈，好嗎？ 35. What can I do

56、for you? 我能為您做些什么？,,Housekeeping,sentence: 36. What kind of fruit do you want, apples or oranges? 您需要哪種水果，蘋(píng)果還是桔子？ 37. Please give me two hundred yuan in advance. 請(qǐng)預(yù)先給我200元。 38. Is it enough? 夠嗎？ 39. Our hotel provides very good room service. 我們酒店有很好的客房送餐服務(wù)。 40. Just check the items you would li

57、ke for breakfast, mark down the time, and hand it outside your door before you go to bed tonight. 選擇您要吃的早餐,記下時(shí)間,在睡覺(jué)前將它掛在您的門(mén)外。 41. You may dial“77777”to call the room service. 您可以撥“77777”進(jìn)行訂餐。,,Housekeeping,sentence: 42. Please leave them outside your room. 請(qǐng)把它們放在您的房門(mén)外。 43. I feel somewhat hungry.

58、 我感覺(jué)有點(diǎn)餓。 44. Have you any laundry? 您有要洗的衣服嗎? 45. Please just leave it in the laundry bag in the wardrobe. 請(qǐng)把它們放在衣柜里的洗衣袋中。 46. Please notify in the laundry list whether you need your clothes ironed, washed , dry-cleaned or mended and also what time you want to get them back. 請(qǐng)?jiān)谙匆聠紊献⒚魇且贍C，濕洗，干洗或是修

59、補(bǔ)，并注明何時(shí)送回。,,Housekeeping,sentence: 47. A valet will be up in a few minutes. 洗衣工幾分鐘之后將會(huì)上來(lái)。 48. What is the difference in price? 價(jià)格上有什么不同嗎? 49. Please refer to your laundry list for further information. 如果要得到更多這方面的信息, 您可以參照洗衣單。 50. Thank you for calling and have a nice day. 謝謝您的來(lái)電, 祝您愉快。 51.A butt

60、on came off your dress and the laundryman has sewed on a new button for you. 您衣服上的一顆鈕扣掉了, 洗衣工已經(jīng)幫您重新縫了顆新的。 52. Here you are. 給您。,Housekeeping,sentence: 53. Weve done what we are glad to do, but we dont take tips. Thank you anyway. 我們做了我們樂(lè)意做的, 但我們不收小費(fèi)。無(wú)論如何還是謝謝您。 54. The room is cleaned everyday. 這間

61、房間每天都打掃。 55. The rooms were completely decorated last month. 所有的房間上個(gè)月都裝修過(guò)了。 56. Its necessary for you to pay for the damage. 您必須賠償損失。 57. Can you give me an extra table and lend me a typewriter? 您能再借我張桌子和打字機(jī)嗎? 58. Ill bring you a table right away. 我馬上給您拿張桌子過(guò)來(lái)。,Housekeeping,sentence: 59. Sorry

62、to have kept you waiting. 很抱歉讓您久等了。 60. Its against our hotel regulations for me to do this service. 提供此項(xiàng)服務(wù)是違反我們酒店規(guī)定的。 61. If you ask the Housekeeping, they will give you more details. 如果您問(wèn)一下房務(wù)部, 他們會(huì)給您更多詳細(xì)的信息。 62. My husband has slipped in the bathroom. 我丈夫在浴室滑倒了。 63. His nose is bleeding and

63、 he cannot stand up. 他的鼻子正在流血并且不能站立。 64. Just lean on me and Ill help you to bed. 靠在我身上,我扶您到床上去。,,Housekeeping,sentence: 65. Let me pinch your nose to stop the bleeding. 讓我捏緊您的鼻子止住流血。 66. Ill send for the doctor right away. 我馬上叫醫(yī)生過(guò)來(lái)。 67. Im sorry to hear that. 我很抱歉聽(tīng)到此事。 68. Were all sorry to h

64、ear of your illness. 聽(tīng)說(shuō)您病了，我們都很難過(guò)。 69. I hope youll get better soon. 我希望您能很快好起來(lái)。 70. Would you please wake me up at six oclock tomorrow morning? 請(qǐng)?jiān)诿魈煸缟?點(diǎn)叫醒我, 好嗎?,Housekeeping,sentence: 71. What kind of call would you like, by phone or by knocking at the door? 您喜歡哪種叫醒服務(wù), 打電話還是敲門(mén)？ 72. When I put i

65、t in the mini-bar in our room, I found it doesnt keep cold. 當(dāng)我把它放入小冰箱時(shí),我發(fā)現(xiàn)冰箱不制冷。 73.Theressomethingwrongwiththetoilet. 抽水馬桶出毛病了。 74. IllinformtheEngineeringDepartmentrightnow. 我馬上就通知工程部。 75.Goodevening,sir.Yourlaundryisready.Would youseeiftheyareallright? 晚上好，先生。您送洗的衣服洗好了，請(qǐng)您查看一下是否滿(mǎn)意？ 76. Plea

66、sesignonthelaundrylist,madam. 小姐，主須送洗衣服單上簽字。,Housekeeping,sentence: 77. Pardon,madam.ImafraidIdontfollow. 請(qǐng)?jiān)?，太太，我沒(méi)有聽(tīng)明白您說(shuō)什么。 78. MayIknowhernationality,BritishorAmerican? 我可以知道她的國(guó)籍嗎，英國(guó)人還是美國(guó)人？ 79. Whendidyouloseit?您什么時(shí)候丟失的？ 80.Canyougiveusdetailsofyour? 請(qǐng)您詳細(xì)描述一下您的好嗎？ 81. Welltryeverythingwecantolookforitforyou. 我們會(huì)竭盡所能為您尋找。 82.Imsorrytohearthat.Shallwesearchtheroomonce again? 聽(tīng)到這件事我深表遺憾，我們?cè)诜块g里找一遍好嗎？ 83.Imsorrytohearthat.Illaskarepairmantocometo yourroomatonce. 很抱歉聽(tīng)您這么說(shuō)。我馬上叫修理工到您房間來(lái)。,