高考英語(yǔ)二輪復(fù)習(xí) 基礎(chǔ)寫作 高效解題密招 投訴申訴課件.ppt
《高考英語(yǔ)二輪復(fù)習(xí) 基礎(chǔ)寫作 高效解題密招 投訴申訴課件.ppt》由會(huì)員分享,可在線閱讀,更多相關(guān)《高考英語(yǔ)二輪復(fù)習(xí) 基礎(chǔ)寫作 高效解題密招 投訴申訴課件.ppt(20頁(yè)珍藏版)》請(qǐng)?jiān)谘b配圖網(wǎng)上搜索。
投訴申訴,晨讀背誦,相關(guān)短語(yǔ),1.makereservationsfor預(yù)訂2.aprofessionaltourguide一個(gè)專業(yè)的導(dǎo)游3.famousattractions著名景點(diǎn)4.placesofinterest風(fēng)景名勝5.sharearoom共住一個(gè)房間,6.afive-starhotel一間五星級(jí)賓館7.withoutpatience沒有耐心8.getpunishment受到懲罰9.gowrong出毛病10.returnmymoneytome退還我錢,11.applyfor申請(qǐng)12.worsestill更糟糕的是13.afullrefund全額退款14.fortheabovereasons基于上述理由15.travelagency旅行社,16.payforthepostage付郵資17.makemistakes犯錯(cuò)誤18.historicalattractions歷史名勝19.beforcedto被迫20.apersonwithpatience有耐心的人,21.makeanapologytosb.向某人道歉22.toourdisappointment讓我們失望的是23.orderdishes點(diǎn)菜24.madeamistakeovermybill算錯(cuò)賬單25.makeachargefor對(duì)……收費(fèi),26.refusemyrequirements拒絕我的要求27.negotiatewithsb.與某人協(xié)商28.atyourconvenience在你方便的時(shí)候29.freeofcharge免費(fèi)30.onlytofindthat…結(jié)果發(fā)現(xiàn)(不盡人意的意外結(jié)果),相關(guān)句式,1.我寫信的目的是要向你投訴我最近在你們網(wǎng)站上購(gòu)買的一雙運(yùn)動(dòng)鞋。I’mwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsite.2.更糟糕的是,交鞋的日期推遲了10天。Worsestill,therewasaten-daydelayindeliveringmyshoes.,3.我要求要么馬上寄給我一雙新的黑鞋子,要么全額退款。IdemandeitheranewpairofblackshoesbepostedtomeimmediatelyorIbegivenafullrefund.4.請(qǐng)退還我30%的錢,否則我會(huì)被迫采取進(jìn)一步的措施。Pleasegive30%ofmymoneyback,orIshallbeforcedtotakethematterfurther.,5.她是個(gè)沒有耐心的人,根本不耐心回答我的問題。Shewasnotapersonwithpatienceanddidn’tpatientlyanswermyquestionsatall.6.我要求她當(dāng)面向我道歉。Idemandthatshemakeanapologytomefacetoface.,技巧點(diǎn)撥,1.投訴信常用I’mwritingto…開門見山點(diǎn)明寫信目的。2.寫信時(shí),要注意寫信的對(duì)象,運(yùn)用得體的語(yǔ)言表達(dá),并可在句中適當(dāng)增加toone’sdisappointment,unluckily,unfortunately,worsestill,tomakemattersworse等符合投訴信感情色彩的詞或短語(yǔ),以加強(qiáng)語(yǔ)氣,使表達(dá)更加豐富。,典型例題,寫信目的:投訴名叫李華的服務(wù)員的服務(wù)態(tài)度不好。具體表現(xiàn):⑴提前訂了位,但他卻忘記留座位,導(dǎo)致等了半小時(shí);⑵某些菜式漲價(jià),顧客吃后才知道;⑶點(diǎn)菜時(shí),不能耐心回答顧客問題;⑷粗心大意,弄錯(cuò)賬單。投訴要求:該服務(wù)員應(yīng)意識(shí)到錯(cuò)誤;得到懲罰;變成更專業(yè)。,你在某餐廳吃飯,不滿意餐廳服務(wù)員的態(tài)度。[寫作內(nèi)容]請(qǐng)向該餐廳寫一封投訴信,內(nèi)容包括:,DearSir,IamwritingtocomplainabouttheserviceoftheclerkcalledLiHuaofyourrestaurant.Firstofall,Ididmakereservationsforatablebutheforgotaboutit,causingustowaitforhalfanhour.Moreover,IwasnottoldthatthepricesofsomeofthedisheshadincreaseduntilIfinishedmymeal.,What’sworse,heansweredmyquestionswithoutpatiencewhenIordereddishesandheevenmadeamistakeovermybillbecauseofhiscarelessness.Idemandedthatheshouldrealizehismistakesandgetpunishmenttobecomemoreprofessional.Thankyouforyourconsideration.Yourssincerely,LiMing,亮點(diǎn)點(diǎn)擊:文中Firstofall,Moreover,What’sworse得到很好的使用。另外,最后一句,表達(dá)自己的要求用到demandthatsb.shoulddosth.,表示出強(qiáng)硬態(tài)度,比較合情合理。,課堂練習(xí),DearSir,Iamwritingtocomplainaboutthetwo-daytriptoShenzhenorganizedbyyourtravelagency.ItwaspromisedinyouradvertisementthataprofessionaltourguidefromShenzhenwouldlead30touristsasateam,butactually,thetourguideevendidnotknowtheexactrouteandtherewere40peopleinourteam.,Besides,itwasclaimedthatwewouldvisitfivefamousattractions,whileinfactweonlyvisited3placesofinterest.Worsestill,wenotonlyhadtopayforourmealsexceptlunch,butalsofourpeoplewerearrangedtosharearoominapoorlyequippedhotel,whichwastotallydifferentfromyourpromisethattwotouristswouldsharearoominafour-starhotelandmealswerefree.,Pleasegive50%ofmymoneyback,orIshallbeforcedtotakethematterfurther.Thankyouforyourconsideration.Yourssincerely,LiMing亮點(diǎn)點(diǎn)擊:本文對(duì)比廣告宣傳和實(shí)際情況,用but,while,bedifferentfrom等,表達(dá)恰到好處;另外,信息點(diǎn)較多,從句的巧妙使用也很關(guān)鍵,如Itwasclaimed/promisedthat…,yourpromisethat…等。,課外作業(yè),DearSir,IamwritingtocomplainaboutthequalityoftheSonycomputerIboughtinoneofyourexclusiveshopsinGuangzhoulastweek.Idon’treallywanttocomplainbutthereissomethingwrongwiththemainboardbecauseItriedallmyUSBflashdisksonlytofindthatithasnoreactiontothem.Therefore,Iaskedtheassistantintheshoptoexchangeitbuthewantedtomakeachargeforit.,Worsestill,notonlydidtheassistantrefusemyrequirementsbuthewasalsorudetomewhenItriedtonegotiatewithhim.Fortheabovereasons,Idemandthathe(should)makeanapologytomeandchangeanewoneformefreeofchargeorgivemeafullrefund;otherwise,Ishallbeforcedtotakefurtheraction.Pleaseconsidermyrequirementatyourconvenience.I’mlookingforwardtoasatisfactoryreplyassoonaspossible.Yourssincerely,LiHua,- 1.請(qǐng)仔細(xì)閱讀文檔,確保文檔完整性,對(duì)于不預(yù)覽、不比對(duì)內(nèi)容而直接下載帶來(lái)的問題本站不予受理。
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